The Practice Managers manage all business aspects of the Practice, such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). Management supports and works with the Admin Team, GPs and other medical professionals to deliver patient services and also help to develop extended services, enhancing patient experience and care.
Our staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
Patient Service Advisors
Imogen (Patient Service Advisor Manager)
Julie (Senior Patient Service Advisor)
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.